Inkjet Printing – Free Shipping

Yes, we can ship to residential addresses. However, the following restrictions may apply:

• • • Some residential deliveries may not qualify for free shipping due to additional fees charged by FedEx.
    • Large items may require LTL shipments which require a dock to unload or a lift gate if no dock is available. These are typically larger trucks that are unable to fit down some residential streets. Please contact us if your shipment is large and your delivery area may be restricted.

We are unable to ship to PO boxes. Please provide a valid street address when ordering.

We do not have a will call area for local pickups. However, under special circumstances, we may be able to arrange for pickup if you are in the Chicago or Minneapolis area.

Same Day Shipping Policy

Chicago Color Label strives to provide prompt shipping and delivery to our customers. While we do our best to ensure timely processing, factors such as order volume, product availability, and shipping carrier schedules may affect fulfillment times. We do not guarantee same-day shipping for orders but we do make every attempt to ship all orders the day they are received within our shipment window.

Please see the following list of vendors and items for the expected shipping time of in-stock items:

Afinia Consumables (inks, printheads, etc) – Ships same day for orders received before 1PM CST
VIP Consumables (inks, printheads, etc) – Ships in 1-2 days for orders received before 1PM CST
Epson Consumables (inks, printheads, etc) – Ships same day for orders received before 1PM CST
Labels & Laminate – Average lead time is 3-8 business days starting the first full day after order is placed

Please note… We make our best effort to ship within these timeframes, but these are not guaranteed shipment times. 

If you would like order or tracking information, please contact us on our contact page here. You can also visit your account page to see your order history and find tracking numbers associated with each order.

Afinia Products

Afinia Label products are eligible for a full refund within 30 days of their purchase date if products are unopened and in original, factory new condition. Customers are responsible for the cost of return shipping, a 20% restocking fee and the cost to replace any used consumables to prepare the returned unit for resale. Inks are not refundable on a pro-rated usage basis. Some conditions apply to be eligible for a refund on some products. Please contact us for details on specific products to confirm eligibility for return.

 

Epson Products

Epson ColorWorks products are eligible for a full refund within 30 days of the purchase date if products are unopened and in original, factory new condition. Customers are responsible for the cost of return shipping, a 15% restocking fee and the cost to replace any used consumables to prepare the returned unit for resale. Inks are not refundable on a pro-rated usage basis. Additional conditions may apply to specific items to be eligible for refund. Please contact us for details on specific products to confirm eligibility for return.

 

Other Manufacturers

Products from other manufacturers (not listed above) are eligable for return within 15 days of puchase if products are unopened and in original, factory new condition. Customers are responsible for the cost of return shipping, a 20% restocking fee and the cost to replace any used consumables to prepare the returned unit for resale. Inks are not refundable on a pro-rated usage basis. Additional conditions may apply to specific items to be eligible for refund. Please contact us for details on specific products to confirm eligibility for return.

 

Limitations & Restrictions

Refunds will not be honored and do not apply for any of the above terms for any of the following conditions:

• • • Opened products
    • Used products
    • Custom products (labels, configurations, etc)

Shipping and handling charges are non-refundable.